Frequently Asked Questions

Good Wave Cargo & Movings provides international air cargo, sea shipping, GCC land shipping, local moving in Dubai and the UAE, storage and warehousing, excess luggage and family relocation services.

We are based in Dubai, United Arab Emirates, and provide local moving services throughout Dubai and the UAE, along with international shipping solutions to selected destinations worldwide.

Yes. Door-to-door service is available on selected routes and services. The exact collection, transportation, destination handling and delivery arrangements depend on the origin, destination, cargo type and selected service.

Usually, we need:

• Origin
• Final destination
• Approximate weight
• Number of boxes or suitcases
• Type of goods
• Collection location
• Planned shipping date

For moving or larger household shipments, we may also arrange a survey to assess the volume and requirements.

You can contact our team with your shipment or moving requirements and provide your origin, destination, approximate weight or volume and cargo details. Our team will then advise you on the available options.

Air cargo is generally used when speed is more important or when the shipment is relatively small. Sea shipping is normally more suitable for larger volumes and household relocations where transit time is less critical.

The appropriate option depends on your shipment size, destination, timing and budget.

Yes. We handle air cargo for personal effects such as clothing, shoes, books, luggage and other permitted personal belongings, subject to carrier and destination requirements.

Yes. Smaller quantities of household goods can be shipped by air, subject to the type of items, destination and carrier acceptance.

Yes. We provide air cargo solutions from Dubai to destinations across the USA, subject to route and service availability.

Yes. We also arrange selected inbound air cargo services from the USA to Dubai, subject to origin location, carrier availability and cargo requirements.

Yes. We provide air cargo solutions from Dubai to Canada for personal effects, household goods and selected permitted cargo.

Yes. We can arrange selected air cargo shipments from Canada to Dubai, with collection availability depending on the Canadian origin and selected service.

Yes. We provide air cargo solutions from Dubai to destinations throughout the UK, subject to service availability.

Yes. Selected UK-to-Dubai air cargo services are available, depending on the origin, cargo and carrier.

Depending on the available route and service, we provide air cargo solutions to destinations including Europe, Australia, New Zealand, Japan and GCC countries, in addition to the USA, Canada and UK.

Yes. We provide air cargo services between Dubai and Australia for personal effects, household goods and selected permitted cargo.

Yes. We provide air cargo solutions between Dubai and New Zealand, subject to route and carrier availability.

Yes. Excess luggage and personal belongings can be handled as air cargo where the shipment meets the applicable carrier requirements.

Air cargo charges can depend on the actual weight, volumetric weight, destination, cargo type, number of packages and selected service.

For applicable shipments, the carrier may charge according to whichever is higher between actual and volumetric weight.

Volumetric weight is a calculation used by airlines and courier/freight carriers for larger but relatively lightweight packages.

A commonly used calculation for air freight is:
Length × Width × Height ÷ 5000

The applicable divisor can vary depending on the carrier or service, so the final charge is based on the applicable carrier rules.

Yes, we handle selected DG perfume shipments, subject to airline acceptance, dangerous-goods regulations, packaging requirements and destination restrictions.

Perfumes may be classified as dangerous goods for air transportation. They should therefore be declared before booking so we can check the applicable requirements and available service.

Yes. DG packing can be arranged for eligible perfume shipments according to the applicable carrier and dangerous-goods requirements.

Not necessarily. Acceptance depends on the nature of the goods, classification, packaging, documentation, airline/carrier rules and destination regulations.

Always tell us about any potentially regulated goods before receiving a final quotation.

Yes. We provide LCL and FCL sea shipping solutions for personal effects, household goods and selected cargo.

LCL means Less than Container Load. Your cargo shares container space with shipments belonging to other customers.

It can be suitable when your shipment does not require a full container.

FCL means Full Container Load. A full container is allocated for your shipment.

It is generally suitable for larger household moves or cargo volumes that require a dedicated container.

Yes. We can arrange household and personal-effects shipments by sea, including survey, volume assessment, professional export packing, collection, loading and destination delivery coordination.

Yes. For suitable household and larger shipments, we can arrange a survey to understand the quantity and volume of belongings before preparing the quotation.

Yes. Professional export packing can be arranged according to the type and quantity of goods.

Packing materials may include carton boxes, corrugated sheets, bubble wrap, packing paper, foam and stretch wrapping.

Yes. We provide selected LTL and FTL land shipping services for personal effects, household goods and permitted cargo to GCC destinations.

Depending on the route and current service availability, GCC destinations include:

• Saudi Arabia
• Oman
• Qatar
• Bahrain
• Kuwait

The exact service, transit arrangement and delivery options depend on the shipment and destination.

LTL means Less than Truckload. Your shipment shares available truck space with other cargo.

It can be suitable for smaller shipments that do not require a complete truck.

FTL means Full Truckload. A truck is allocated for your shipment, making it suitable for larger volumes or shipments requiring dedicated transportation.

Yes. We provide residential and commercial moving services throughout Dubai and selected locations across the UAE.

We handle:

• Studios
• 1-bedroom apartments
• 2-bedroom apartments
• 3-bedroom apartments
• Larger apartments
• Villas
• Townhouses
• Offices

Yes. Professional packing can be arranged for household and office moves using suitable protective materials.

Yes. Our moving team can dismantle suitable furniture before transportation and reassemble it at the destination.

The exact work depends on the furniture type and condition.

Where required and available, we can arrange lady workers for suitable kitchen and cabinet-related packing or setup requirements.

The exact work should be discussed before booking.

Selected handyman services can be arranged, including tasks such as curtain installation and TV wall mounting.

Specialist electrical, plumbing, AC, carpentry or other technical work may require a suitable specialist and should be confirmed separately.

Yes. Move-out and move-in wall painting can be arranged as an additional service according to the property’s requirements.

Yes. We provide short-term and long-term storage and warehousing solutions in Dubai.

Storage can be arranged for short-term or long-term requirements. Customers can discuss their expected storage period with our team, and the applicable monthly charges and conditions will be confirmed.

Our storage solutions can include spaces of different sizes, approximately from 40 sq. ft. to 300 sq. ft., depending on availability and your requirements.

Yes. Packing and collection can be arranged where required, followed by transportation to the storage facility.

We recommend booking as early as possible, particularly for international shipments and larger household moves.

However, availability can vary, so contact us with your preferred date and requirements and we can check the available arrangements.

First, contact us with your moving details. For suitable moves, we can arrange a survey, prepare a quotation and discuss the required packing, moving date and services.

Once the quotation is accepted and the booking requirements are completed, the move can be scheduled.

Yes. We provide quotations before confirmation so customers can review the applicable service and charges.

For larger household or moving requirements, a survey may be required before the final quotation.

International freight rates can change depending on carrier rates, fuel or other applicable charges, shipment details, destination and service availability.

Your quotation will state the applicable pricing and validity period.

Payment arrangements depend on the service. Available options can include cash and business bank transfer. Card payments may also be available, subject to the applicable payment gateway fee.

Payment terms are confirmed in the quotation or booking confirmation.

Not every item is permitted for international transportation. Food, medicines, batteries, liquids, chemicals, plants, animals and other regulated items may be subject to restrictions.

Always provide a complete description of your goods before booking so the shipment can be assessed.

Many electronics and household appliances can be shipped, but restrictions may apply depending on the item, battery type, destination and carrier.

Please provide the item details before booking.

Undeclared or incorrectly declared goods can cause delays, additional charges, rejection or other problems.

Customers should provide accurate information about their cargo before booking.

Insurance is not automatically included unless specifically stated in the quotation or separately arranged.

If you require cargo insurance, please discuss it with our team before confirming the shipment.

Not automatically. Duties, taxes and certain government or destination charges may be separate depending on the shipment, destination and applicable regulations.

The exact inclusions and exclusions should always be checked in your quotation.

For applicable international shipments, destination agents or service partners may assist with the required clearance and delivery arrangements. The exact scope depends on the route and selected service.